ITIL4S-CDS
Certificering

ITIL 4 Specialist: Create, Deliver, Support

3 dagen

Behaal jouw ITIL 4 Specialist: Create, Deliver, Support certificering. Deze driedaagse training biedt IT-leiders, beoefenaars en ondersteunend personeel die al de ITIL 4 Foundation-kwalificatie hebben, inzicht in hoe ze verschillende waardestromen en activiteiten kunnen integreren om te creëren, IT-producten en -diensten en relevante praktijken, methoden en hulpmiddelen te leveren en te ondersteunen.

Met deze certificering kun je onder andere:

Een servicewaardestroom plannen en opbouwen om services te creëren, leveren en ondersteunen
Relevante ITIL 4-praktijken gebruiken die bijdragen aan creatie, levering en ondersteuning in de SVS en waardestromen
Je waarde als IT professional een boost geven
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Deze training(en) en examenvoucher(s) zijn inbegrepen bij deze certificering:
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ITIL4CDS
ITIL 4 Specialist: Create, Deliver, Support + Examen
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ITIL 4 Specialist: Create, Deliver, Support

Certificering: ITIL 4 Specialist: Create, Deliver, Support

This 3-day ITIL® 4 Specialist: Create, Deliver, Support (CDS) course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

The course will help students to understand:

  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant ITIL 4 practices contribute to creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services
  • Preparation to sit the ITIL 4 Create, Deliver, Support examination

Exam:

  • 90 minutes, 40 multiple choice questions. Pass mark 28/40 – 70%

    The exam is included in the course fee.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Candidates must hold the ITIL 4 foundation certificate.

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

Understand the concepts and challenges relating to the following across the service value system:

  • Organisational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction management
  • The value of positive communications

Understand how to use a ‘shift left’ approach

Know how to plan and manage resources in the service value system:

  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement

Understand the use and value of information and technology across the service value system:

  • Integrated service management toolsets
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation (RPA)
  • Artificial intelligence and machine learning
  • Continuous integration and delivery/deployment (CI/CD)
  • Information models

Know how to use a value stream to design, develop and transition new services

Know how the following ITIL practices contribute to a value stream for a new service:

  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Enablement

Know how to use a value stream to provide user support

Know how the following ITIL practices contribute to a value stream for user support:

  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

Know how to co-ordinate, prioritize and structure work and activities to create deliver and support services, including:

  • Managing queues and backlogs
  • Prioritizing work
  • Understand the use and value of the following across the service value system:
  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)

Welke lesmethode kies jij?

Klassikaal

Deze certificering bestaat uit klassikale trainingen, waarbij je groepsgewijs een mix van theorie en praktijk krijgt. Een ervaren trainer helpt je vooruit en je kunt je ervaringen en kennis delen met je medecursisten. In een notendop: leer face-to-face van experts en je mede IT-professionals in de klas en maak gebruik van cursusmateriaal om individueel te werken aan je opdrachten.

Groepsgewijs leren
Oefenexamen omgeving (indien beschikbaar)
Face-to-face leren van experts
Examenvoucher(s)
3 dagen voor € 2.045,-

Incompany

Wil jij een goede, maar bovendien leuke IT training volgen met je collega’s om jullie skills uit te breiden? Of merk je als manager dat je werknemers meer IT-vaardigheden moeten ontwikkelen? Met onze Incompany trainingen bieden wij maatwerktrainingen aan voor complete IT-teams of -afdelingen. We denken van A tot en met Z met je mee en samen zorgen we voor een succesvolle groepstraining op locatie!

Maatwerktraining
Van A-Z geregeld voor jouw team
Bij jou op locatie

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ITIL4S-CDS
Certificering
ITIL 4 Specialist: Create, Deliver, Support
€ 2.045,-
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