ITIL4MP

ITIL 4 Managing Professional Transition

5 dagen
Intermediate

Volg de ITIL 4 Managing Professional Transition training. Deze 5-daagse ITIL-cursus biedt IT-leiders, beoefenaars en ondersteunend personeel die al de ITIL® v3-expert hebben met een overgang naar de ITIL® 4 Managing Professional aanwijzing.

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Deze training is te volgen als:
Klassikaal
5 trainingsdagen
Incompany
Training op maat

Training: ITIL 4 Managing Professional Transition

This 5-day ITIL® 4 Managing Professional Transition course provides those IT leaders, practitioners and support staff who already hold the ITIL® v3 expert (or have 17 points under the ITIL® v3 scheme) with a transition to the ITIL® 4 Managing Professional designation. Students will get a deeper understanding of the key concepts of the service value system that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL® 4 Managing Professional Transition examination which leads to the award of ITIL® 4 Managing Professional status. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

The course will help students to understand:

  • Key IT service management concepts
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand the digital product lifecycle in terms of value streams, goals and practices
  • Know how to drive customer value (the customer journey)
  • Know how to drive user value (the service user journey)
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Preparation to sit the ITIL 4 Managing Professional Transition examination

Exam:

The Transition exam is included and covers the key concepts introduced in ITIL 4 Foundation, as well as important elements of the below modules from ITIL 4 Managing Professional:

  • ITIL 4 Specialist Create, Deliver and Support
  • ITIL 4 Specialist Drive Stakeholder Value
  • ITIL 4 Specialist High Velocity IT
  • ITIL 4 Strategist Direct Plan and Improve.

To qualify for the transition module, candidates need to hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.

Exam specs: 90 minutes, closed book, 40 question multiple choice where 28/40 (70%) is the pass mark.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Candidates must be either hold the ITIL V3 Expert designation or have a minimum of 17 credits under the ITIL v3 scheme

IT leaders, practitioners and support staff who already hold the ITIL® v3 expert (or have 17 points under the ITIL® v3 scheme)

Understand the key concepts of service management

Describe the key concepts of service relationships

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Describe the nature, use and interaction of the guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Understand the purpose and components of the ITIL service value system

Understand the activities of the service value chain, and how they interconnect

Describe the purpose of each value chain activity:

  • Plan
  • Improve
  • Engage
  • Design & transition
  • Obtain/build
  • Deliver & support

Understand how to plan and build a service value stream to create, deliver, and support services

Understand the concepts and challenges relating to the following across the service value system:

  • Organisational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction measurement

Understand planning and managing resources in the service value system:

  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting

Know how to design, develop and transition a value stream for new services using the following ITIL practices:

  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Control

Know how to provide user support value stream using the following ITIL practices:

  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management
  • Know how to create, deliver and support services

Understand the use and value of the following across the service value system:

  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)

Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Understand the following terms:

  • Digital organization
  • High velocity IT
  • Digital transformation
  • IT transformation

Understand when the transformation to high velocity IT is desirable and feasible.

Understand the five mid-level goals associated with digital products – to achieve:

  • Valuable ideas – strategically innovative and effective application of IT
  • Fast development – quick realization and delivery of IT services and IT-related products
  • Resilient operations – highly resilient IT services and IT-related products
  • Co-created value – effective interaction between service provider and consumer
  • Assured conformance – to governance, risk and compliance (GRC) requirements. “

Understand how high velocity IT relates to:

  • The service value system
  • The ITIL service value chain
  • The four dimensions of service management
  • The digital product lifecycle

Understand the digital product lifecycle in terms of value streams, goals and practices

Understand which principles and concepts help understand the high velocity IT and know how to use them:

  • Organizational system
  • Systems thinking
  • Complexity thinking
  • Promise theory
  • Digital products
  • Design thinking
  • Service-dominant logic
  • Ethics
  • Work
  • Lean
  • Agile
  • DevOps
10
Jennifer Pereira
Ik heb hier de 2-daagse training Microsoft Dynamics 365 fundamentals gevolgd. Medewerkers zijn zeer hulpvaardig en denken ver mee, dit vond ik TOP! De Active Learning training met vakkundige trainster is me heel goed bevallen. De lunch was royaal en erg lekker! Kortom, wellicht tot ziens!
9,0
Willem de Lang
In Februari een 5-daagse training WS-11 (Server 2019) gevolgd in twee weken. Deze training was op basis van het Active Learning programma en dit is me zeer goed bevallen. De instructeur had voldoende tijd/kennis om vragen te beantwoorden en me verder te helpen wanneer ik vast liep.
9,5
Edwin Kruize
Bij Master IT train ik al jaren on-site in Eindhoven wat mij ontzettend goed bevalt. De Active Learning lesmethode is perfect voor mij en kan ik op mijn eigen tempo en onder goede begeleiding mijn studies volgen. De trainers hebben veel brede kennis en nemen de tijd voor je. 

In de klas, online of beiden.

Klassikaal

Bij de klassikale lesvorm voor trainingen staat een ervaren docent voor de klas. De gecertificeerde, praktijkgerichte trainer begeleidt je door de lesstof, geeft uitleg, laat voorbeelden zien, geeft hands-on opdrachten en behandelt vragen. Alle cursisten leren in hetzelfde tempo en krijgen dezelfde lesstof. De docent bepaalt het tempo afhankelijk van de behoefte van de groep.

Praktijkgerichte training
Gecertificeerde trainers
Hands-on opdrachten
Afgestemd op de leerdoelen van de groep
5 dagen voor € 2.345,-

Incompany

Wist jij dat alle IT trainingen die we aanbieden op de website ook bij jouw bedrijf uitgevoerd kunnen worden? Zo volg je een maatwerk IT training (Incompany training) met al je collega’s. Jij kunt de training nog specifieker voor jouw bedrijf laten inrichten en het is zelfs mogelijk om een geheel maatwerk traject door ons te laten ontwerpen.

Je bespaart reiskosten en reistijd voor de deelnemers, doordat onze trainer bij jou op locatie komt. Op deze manier kun je meerdere deelnemers van jouw organisatie dezelfde training laten volgen. Dat is efficiënt en effectief! Samen heb je een gemeenschappelijke opleidingsbehoefte en daar gaan we je bij helpen.

We hebben jarenlang ervaring in het geven van maatwerk it trainingen. We kijken zorgvuldig naar de opleidingsbehoefte om volledig aan te sluiten bij je wensen. Zo formuleren we haalbare en concrete doelstellingen en deelnemers kunnen het geleerde in de praktijk toepassen. Op deze manier groeien deelnemers persoonlijk en professioneel op meerdere niveaus.

Maatwerktraining
Van A-Z geregeld voor jouw team
Trainer komt op locatie

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ITIL4MP
ITIL 4 Managing Professional Transition
€ 2.345,-
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